Loss, transportation, and reservation troubles while traveling

When a problem occurs, we confirm the urgency and organize the facts such as the reservation number and the company used.

This page not only provides general information, but also organizes the order and points to check when actually preparing. For people coming to Japan from overseas, it is important to proceed with plenty of time, as each procedure can take time due to differences in language and systems.

Locate the location of the loss

Remember the last place and time you used it.

Conditions vary depending on the person and company. The most efficient way to proceed is to organize your purpose, timing, budget, and necessary language support, and then check only the parts you don't understand with a specialist.

Check with the transportation company

Please inquire at the counter for each station or line.

There are many things that cannot be seen on maps or photos, so if possible, check on-site. As the time of day and day of the week change, the crowds and atmosphere of the city change, so it will be easier to make a decision if you consider the time you will be using the place.

Prepare reservation information

Have your reservation number, name, and date ready.

Conditions vary depending on the person and company. The most efficient way to proceed is to organize your purpose, timing, budget, and necessary language support, and then check only the parts you don't understand with a specialist.

keep payment records

Save your card details and receipts.

If you compare only based on price, you may find out later that there are additional costs and differences in terms and conditions. It's a good idea to separate what is one-time costs and what is monthly/yearly costs and have them confirmed in writing.

In case of emergency, go to public counter

When safety is involved, priority is given to emergency response.

Conditions vary depending on the person and company. The most efficient way to proceed is to organize your purpose, timing, budget, and necessary language support, and then check only the parts you don't understand with a specialist.

Don't schedule too much

While transportation is convenient when staying in Japan, it can sometimes take longer than planned due to things like navigating through train stations, crowds, and weather. Leaving free time will make it easier to deal with sudden changes or illness. Especially when visiting a region for the first time, limiting the number of places you visit in one day will give you more time to enjoy the area.

One source of information during your stay

It's a good idea to organize your accommodation, transportation, reservation number, insurance, emergency contacts, etc. without relying solely on your smartphone. Sharing this information with your family and companions and deciding who should check what in case of a problem will speed up your response.

What I would like you to tell me when consulting with JCBO

If you would like to consult individually regarding "loss, transportation, or reservation troubles during travel," please let us know your current situation, desired time, location, budget, and what you have already decided and what you have not yet decided. JCBO organizes the content of consultations and separates matters that can be resolved with general information and matters that require response from corporate services or qualified experts.